Legal guarantee

Legal guarantee. Minimum two-year legal guarantee of conformity for goods sold in the European Union. Consumers can exercise their rights under the legal guarantee, for example if the goods do not conform to the description or do not function as intended. Sellers are liable for any lack of conformity that existed at the time the goods were delivered and becomes apparent within the legal guarantee period. In such cases sellers must offer: free repair or free replacement, and in certain cases a price reduction or a full refund of the purchase price. In some countries a longer legal guarantee period applies. For second-hand goods a shorter period may apply, but not less than one year. For further information on your rights in a given country, scan the QR code below or ask the seller. europa.eu/youreurope/garantien What to do if you receive non-conforming goods? 1. Report the problem to the seller as soon as possible. 2. Provide proof of purchase, for example the receipt, invoice or a bank statement. GARAN. Sellers and manufacturers may also give commercial guarantees that apply independently of the legal guarantee. This GARAN marking shows, for example, that the manufacturer gives a commercial durability guarantee covering the entire good at no extra cost.